Covid-19 | Updates

Important Notice

Service Update (Effective from Thursday March 26th 2020) 

As we work our way through the Covid-19 emergency, we wish to assure members we are doing all we can to fully support their day-to-day banking needs.

APPOINTMENT ONLY SERVICE - In our continuing efforts to protect our members, our employees and extended family members and in line with the precautionary measures strongly recommended by the HSE our branches will be accessible to members by APPOINTMENT ONLY. This becomes effective from THURSDAY, MARCH 26TH 2020 and will remain in force until further notice.

To arrange an appointment, members can:

1. Email a request to

2. Contact Dublin on (01) 844-5187

3. Contact Shannon on (061) 715402





Branch Opening Hours (Dublin & Shannon)

10.00 – 4 pm until further notice.

This will change has matters develop day by day. Please monitor our website for updates to opening hours.


Our Efforts

  • Increased the frequency and thoroughness of our facility cleaning.
  • Provide hand sanitizer stations in all locations for members and employees.
  • Employees are encouraged to wash their hands thoroughly throughout the day and to wipe down their work areas frequently.
  • Employees are encouraged to stay home if they are not feeling well.
  • We are encouraging our members to transact business online rather than in branch. If you must conduct your business face to face, please note we are limiting the numbers in branch at any one time.


There are credit union services where members can avoid coming in to transact their business. Many of these services are available 24/7. We encourage members to do their part in slowing the spread of the virus by using these alternate methods:

  • Online and Mobile Banking is available 24/7 at If you haven’t already, we encourage you to go online and sign-up for online banking. If you have questions. We can walk you through any of the online services via telephone during normal business hours.
  • Online banking offers account information, transfers between accounts at the credit union, transfers between your Credit Union account and your account at another institution, transfers to your friends and family, loan and credit card payments.
  • Automated Balance Enquiries is also available 24/7 at 01 8445187 by choosing Option 1. You do need to have a PIN to use this service. To establish a PIN, please contact the Credit Union at the phone above.
  • Debit Cards – For instant access to cash, register for a credit union current account and debit card which can be used at any POS or ATM.
  • Member Support Center –


We can handle basically any non-cash transaction you may have via your telephone request. Phone requests may require additional security questions to assure we have properly identified the caller.

Due to the anticipated volume of calls, we ask that you email and a member of staff will get back to you as soon as possible.

* People with no work or reduced hours

New COVID-19 Pandemic Unemployment Payment.

Our Government has taken the extraordinary step to announce the COVID-19 Pandemic Unemployment Payment is being increased from €203 to €350 per week. It is available to all employees and the self-employed who have lost their job due to the Covid-19 (Coronavirus) pandemic.

The Covid-19 Pandemic Unemployment Payment will be in place for the duration of the crisis.

If you have been temporarily placed on a shorter working week, you may qualify for Short Time Work Support.

How to qualify

You can apply for the new COVID-19 Pandemic Unemployment Payment if you:

  • are an employee or self-employed
  • are aged between 18 and 66 years old
  • live in the Republic of Ireland
  • have lost your job due to the COVID-19 (Coronavirus) pandemic
  • have ceased trading if self-employed due to the pandemic

The payment also applies to

  • non EU/EEA workers who have lost employment due to the COVID-19 (Coronavirus) pandemic
  • students (and non-EU/EEA students) who have lost employment due to the COVID-19 (Coronavirus) pandemic
  • part-time workers

Rate of payment

The COVID-19 Pandemic Unemployment Payment is paid at a flat rate of €350 per week for the duration of the pandemic emergency. It was originally set at a rate of €203 but it was increased by government on March 24.

Payment is made by electronic transfer only (into your bank account) and only into accounts held in Irish financial institutions. It will be paid in to your bank account every Tuesday once your application is processed.

If you were working and were also in receipt of any social welfare payment such as a Carers Payment, Working Family Payment (WFP) or One-Parent Family Payment, you can, provided you have lost your job due to COVID-19, also claim the COVID-19 emergency payment, in addition to retaining your existing welfare payment. The COVID-19 Payment Unemployment Payment will replace your employment income and will be regarded by the Department as equivalent to employment income.

If you have one adult and at least one child dependant you should claim a Jobseeker’s Payments instead of the COVID-19 Pandemic Payment.

This is because you can claim an additional allowance for your adult dependant and child dependants, which will bring your weekly payment to in excess of the €350 weekly payment due under the emergency COVID-19 Pandemic Unemployment Payment.


Apply online

The quickest and easiest way to apply for the emergency Covid-19 payment is by applying online at

All you need is your email to set up a basic MyGovID account which then allows you to apply online.


Your Credit Union Loan or Overdraft

If you are concerned about meeting your Loan or overdraft repayments, the first thing to do is to get in contact with us by phone or email.

We will review each member circumstances on a case by case basis and discuss the options with you. We are here to help you through these unprecedented times.

Avoid scams

Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.

We will continue to monitor the pandemic situation and adjust our actions accordingly.